Material: Metal
Metal Type: Stainless Steel
Certification: CIQ
Tableware: Cutlery set (1 Dinner Knife + 1 Dinner Fork + 1 Dinner Spoon + 1 Teaspoon)
Important Notification
*Scratches that occur during use are not covered by compensation.
*Colors and size may have a slight difference due to the light, resolution or manual measurement.
Our Guarantee
Refund or replacement is available if the items are different from the description.
Refund or replacement is available if the item has a defect.
Our Policy
Shipping and Delivery / Return and Refund
LAST UPDATES: 11th January 2021, 20:35 (GMT)
Please note:
We cannot guarantee the shipping time at the moment due to the COVID-19 outbreak and it will be appreciated if you wait to receive the order patiently.
Pricing Information (Currency & Shipping)
Currency
Unless specified, all of the prices listed on our site are in UK Great British Pounds (GBP). Your financial institution will process a currency conversion after your transaction goes through.
Fulfilment
Juicy partners with global manufacturers and merchants in order to provide you with the best prices. This means that your order is shipped from UK and global areas such as Europe, US, Thailand, China, India, Turkey, Spain, etc. via their local postal services.
Shipping Costs
All shipping costs will be identified once you add a product to your cart and select the destination country. We charge different amounts for shipping depending on the product and the destination country.
Shipping Time
1. Free International Shipping will take approximately 10 - 30 business days to arrive from the date of shipping confirmation. It depends on the shipping address. So it may take less or longer the expected shipping time.
2. Europe Flat Rate / Australia & New Zealand Flat Rate / CA Flat Rate / EFTA Flat Rate / JP Flat Rate / US Flat Rate / Worldwide Flat Rate will take 5 - 10 days to arrive.
3. Royal Mail Tracked 24 is aiming to deliver: 1-3 days with tracking. *Signature required. Please note this is the speed of delivery, not manufacturing time for your item(s).
4. Royal Mail Special Delivery is aiming for the next working day. *Signature required. Please note this is the speed of delivery, not manufacturing time for your item(s).
5. Royal Mail Saturday Delivery: Signature required. Delivered only on Saturday. Please note this is the speed of delivery, not manufacturing time for your item(s).
6. Standard Delivery may take 1 - 7 working days for international shipping. Please note this is the speed of delivery, not manufacturing time for your item(s).
* Choice of shipping method depends on the product(s) you selected. You will see which method is available when you check out.
* It may have delays in the certain season due to COVID-19, holiday seasons or the long queues in the logistics company.
Please do not panic if it does not show up immediately, it's on its way. And please don't hesitate to contact us if you have any question or problem regarding the delivery time to here: hello@juicyhome.co.uk
Taxes
VAT Tax will be charged on UK orders only.
Goods if less than £15, you should not be charged additional duty, taxes, or fees.
Goods if more than £15, it is shipped on a DDU (delivery duty unpaid) basis.
DDU (delivery duty unpaid) means you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.
Please note that Juicy is unable to advise on the amount that this may be and cannot accept responsibility for these costs.
We are certain that you will adore your Juicy's order when it arrives, but if you don't for any reason, please just drop us a quick email via our contact us page or just reply the shipping update emails and we will make it right.
Payment
We accept Mastercard, VISA, PayPal, and Google/Apple Pay for payments on the website.
Our credit card processor is Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
Confirmation
Order confirmation and shipping confirmation will be sent to your registered email or mobile number.
The order confirmation will be sent right after you have placed the order through to your email address or mobile number you have registered when you place the order.
And the shipping confirmation will be sent within 2-7days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order.
If you haven't received one of the confirmation emails above, please contact us to "hello@juicyhome.co.uk".
Eligible partial/full refund & replacement
- Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.
- Any item is different from the item's description.
- Any item returned to the sender without being delivered.
Please Note:
* We cannot guarantee the shipping time at the moment due to the COVID-19 outbreak and it will be appreciated if you wait to receive the order patiently.
All the cases above will be eligible for the partial/full refund or replacement.
Not Refundable
Gift cards
Store Credit
Misinterpretation of product listing despite clear indications for non discounted items.
Order Cancellation
Cancelling orders is only possible within 4hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.)
Return Policy
Our policy lasts 15 days. If 15 days have gone by since you have received your item according to the details of the tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you return your order after 15 days you receive the return instruction or label from us, you are not eligible to receive a refund.
Shipping
To return your product, you should mail your product to the address on the return instruction that we have replied to your return enquiry email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our Returns Process
Step 0: Read our return policy above to determine whether your order qualifies to be refunded/returned.
Step 1: Submit an inquiry including your reason for return at hello@juicyhome.co.uk
Step 2: We confirm the refund amount you qualify for depending on your reason for return and items in your order.
Step 3: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.
Step 4: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.
Step 5: Notify us via email that you have sent your return and provide us with your tracking number if applicable.
Step 6: We will process your return within 3-7 business days of receiving your returned items.
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The refund through the Paypal will be processed immediately and other debit or credit cards may take 2 - 7 working days to be processed completely and it depends on your account provider.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us:
hello@juicyhome.co.uk
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