Payment, Refunds and Exchanges
We are certain that you will adore your Juicy's order when it arrives, but if you don't for any reason, please just drop us a quick email via our contact us page or just reply the shipping update emails and we will make it right.
What payment methods do you accept?
We accept Mastercard, VISA, PayPal, and Google/Apple Pay for payments on the website.
Our credit card processor is Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
Order confirmation and shipping confirmation will be sent to your registered email or mobile number.
The order confirmation will be sent right after you have placed the order through to your email address or mobile number you have registered when you place the order.
And the shipping confirmation will be sent within 2-7days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order.
If you haven't received one of the confirmation emails above, please contact us to "email@example.com".
Eligible partial/full refund & replacement
- Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.
- Any item is different from the item's description.
- Any item returned to the sender without being delivered.
- Any item hasn't been delivered within 49days.
All the cases above will be eligible for the partial/full refund or replacement.
Misinterpretation of product listing despite clear indications for non discounted items.
Cancelling orders is only possible within 4hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.)
Our policy lasts 15 days. If 15 days have gone by since you have received your item according to the details of the tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to the address on the return instruction that we have replied to your return enquiry email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our Returns Process
Step 0: Read our return policy above to determine whether your order qualifies to be refunded/returned.
Step 1: Submit an inquiry including your reason for return at firstname.lastname@example.org
Step 2: We confirm the refund amount you qualify for depending on your reason for return and items in your order.
Step 3: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.
Step 4: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.
Step 5: Notify us via email that you have sent your return and provide us with your tracking number if applicable.
Step 6: We will process your return within 3-7 business days of receiving your returned items.
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us: